Refund policy

Returns & Refunds

At Atiyyah, we want you to be happy with your purchase. We understand that buying fragrance online can sometimes be difficult, especially when trying a scent for the first time.

If you're not completely happy with your order, please get in touch with us — we're always happy to help.

We offer a 14-day return window for eligible orders.

Change-of-Mind Returns

If you change your mind about your purchase, please contact us within 14 days of receiving your order to request a return.

We simply ask that items are returned in the condition in which they were received, including any original packaging, labels, accessories and other items included with your order.

If an item has been used or handled beyond what is reasonably necessary, we may reject the return or make a reasonable deduction from the refund to reflect any loss in value.

How to Request a Return

Please contact us at info@atiyyah.co.uk before sending anything back.

We'll provide the return instructions and let you know what to do next.

Please don't send a return without contacting us first, as this helps us identify and process your return correctly.

Unless an item is faulty, damaged or incorrect, the cost of returning an unwanted item is normally the customer's responsibility. If we provide a return label, the applicable return postage cost may be deducted from your refund.

For orders shipped to the USA or Canada, the original international shipping cost is non-refundable for change-of-mind returns and may be deducted from the refund where applicable.

Damaged, Faulty or Incorrect Items

We want you to receive your order exactly as expected.

If your item arrives damaged, defective or you've received the wrong item, please contact us at info@atiyyah.co.uk as soon as possible.

Photographs can be helpful and may allow us to resolve the issue more quickly.

Depending on the circumstances, we'll offer an appropriate replacement, exchange or refund in accordance with your statutory rights.

Sale & Discounted Orders

Sale products and orders purchased using a discount code or coupon may be subject to specific return conditions, which will be clearly stated at the time of purchase.

These conditions do not affect your statutory rights where an item is faulty, damaged, misdescribed or incorrectly supplied.

Exchanges

If you'd prefer to exchange an item for another fragrance or product, please contact us.

We're happy to discuss the available options and will always try to help where we can. Exchanges are subject to availability.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will normally be made using the original payment method, subject to any applicable deductions.

Your bank or payment provider may take additional time to make the funds available.

We're Here to Help

If you're unsure whether something can be returned, please just ask us before sending it back.

We'd much rather you contact us so we can look at the situation and help find the best solution.

We'll always aim to be reasonable, helpful and fair when dealing with returns, while ensuring our return policy is applied consistently.

For any questions about returns, exchanges or refunds, please contact us at info@atiyyah.co.uk.

We aim to respond to enquiries within 48 hours.